What to Do If Your Over-the-Conter Hearing Aids Don't Work

What to Do If Your Over-the-Conter Hearing Aids Don't Work

OTC hearing aids are comparable to, but not the same as, PSAPs (Personal Sound Amplifying Products), in that they are made to enhance sounds for those who are believed to have a slight to moderate hearing loss. They differ from prescription or conventional hearing aids, which are programmed and customised based on a thorough evaluation of your communication and hearing needs.

1. Understand the scenarios for which your particular OTC devices have been designed.

This advice is very helpful for those who are thinking about purchasing OTC gadgets, but it is also important for those who have already purchased them to be aware of.

You might be surprised to learn that not all over-the-counter (OTC) devices are the same and that some have been created for very particular uses. It's always good visiting the device manufacturer's website to see where the devices will glow the brightest.

Although some OTC gadgets work well for streaming audio, they might not be well suited for use outdoors, which makes them problematic in wind. Similar to others, some may be made to handle road noise effectively in cars but may not work as well in environments with lots of background noise, such as restaurants.

2. Learn how to read the "Listening Bubble" on your OTC devices.

You may be aware that your OTC gadget includes a little microphone, which is how sound is captured. Sound is captured in the direction that the microphone is pointed.

You might be surprised to learn that the "listening bubble," which is essentially the area or radius that your microphone is intended to amplify sound within, controls the sound's quality and volume.

You can use any amplification equipment more effectively by attempting to move away from noises you don't want to hear while also attempting to get closer to what you do want to hear—in this case, another person.

3. Beware of the Wind.

As the wind physically hits the microphone and so distorts the sounds that enter it, wind noise can be quite difficult on those who use over-the-counter hearing equipment to raise the level of noises around them.

Finding something to cover your devices' microphones is the best approach to ensure you don't have to sacrifice sound quality if you find yourself in an unavoidably "windy" environment. Wearing your hair down will stop the wind from rubbing the microphones, if you have it and are able to do so. You could also find that wearing a helmet or a hood helps.

4. Cut back on background noise.

Our final piece of advice may seem apparent, but it's still important to mention because it's common for us to overlook the little things.

Before having phone talks, try turning off the radio or television. Not only will this assist you hear the other person while streaming phone calls over your device, but it will also help them hear you much better.

This is due to the fact that any additional noise the microphone detects inside your listening bubble will compete for attention and may distort the sounds around it.

5. Ensure that your hearing aids are properly fitted.

Making sure your OTC hearing aids are properly adjusted is the first step to maximising their function. This means that they shouldn't cause you any discomfort or let go of your ear. Your hearing aids won't work properly if they are too big or little, and you'll also have feedback and distortion.

6. Regularly clean your hearing aids.

Your hearing aids must be cleaned frequently to remain functional. To remove any dirt or debris from the device, use a soft, dry cloth; do not use water or cleaning agents. The earpiece and wax guard should also be cleaned because earwax buildup might degrade the sound.

7. Put fresh batteries in.

Since disposable batteries are typically used in over-the-counter hearing aids, it's critical to replace them frequently to maintain peak performance. Replace the batteries according to the manufacturer's recommendations, and when not in use, store them somewhere cool and dry.

8. Use your hearing aids on a regular basis.

To get the most out of your hearing aids, you must use them regularly. Wear them at the proper settings and for the prescribed number of hours each day. Your hearing will get better as your brain becomes accustomed to the new sounds.

9. Make the necessary adjustments to the parameters.

The majority of over-the-counter hearing aids have programmable features that let you tailor the equipment to your unique hearing requirements. Spend some time experimenting with the various options to determine which one suits you the best.

What to Do If You're Still Not Happy With the Performance of Your OTC Devices

Although your OTC gadgets aren't covered by insurance, many manufacturers will offer websites with tips and tricks for troubleshooting that are expressly targeted towards end-user pleasure. If you can't find anything on their website, check out their social media pages and YouTube channel. There may be helpful "how-to" videos there that you can watch, or if someone has reported a similar issue, it may have been posted on a user forum. If you type your issue directly into your browser's search bar, this should bring up any relevant results.

It's helpful to be aware that earwax/oils and moisture, typically from sweat, are the two main problems that will lead to failure in any ear-worn amplification equipment.

Examine the receivers and microphones for moisture or debris if your OTC hearing aid is not operating as it should.

Don't panic, though, since help is available in the shape of professional assistance (and yes, of course, you may seek the assistance of an audiologist with OTC hearing devices!). If you feel like you've tried every trick in the book to get your OTC devices to operate effectively but you're still dissatisfied with them, don't despair.

OTC hearing aids are marketed and made for those who choose a less expensive solution without the assistance and advice of a hearing healthcare professional. You can sometimes make the most of your recent OTC buy by having a specialist evaluate your needs; There is no shame in seeking expert assistance with your new technology. Even the most tech-savvy consumers of user-friendly consumer devices occasionally require some expert assistance to get the most out of their new widgets, as shown by the Geek Squad and Genius Bar. Therefore, you can be confident that your neighbourhood audiology clinic will be there to support you if you need it.


It's ideal to keep yourself as educated with your hearing aids and a new breakthrough in the technology. Ask your query via Book an Appointment today. For more information visit or you can call us today at (403)605-6300